dismal client care and support

Again, a dismal and absolute fail when it comes to customer service! I purchased an item online and am still waiting after 6 days to receive it. Numerous emails to Hifi corp resulted in no response from anyone. I finally chatted online with an agent with the result that Hifi corp would investigate and get back to me in 48 hours. This is unacceptable and I have asked for a refund. I will NOT be purchasing from them again