Disgusting service, do not order from them!!!

Pathetic customer service - They promise delivery in 5 days but that's a blatant lie. Managers are rude, they dont reply to their WhatsApp portal, their agents cut calls. I ordered an item and the delivery was to be done in 2-5 working days, on day 3 I received an SMS saying that my item was out for delivery. I arranged to be at home to collect because the item was for my son's birthday, after a whole day of waiting I received another SMS advising that the item will not be delivered. Nobody seems to know where the item is, if and when it will be delivered. They are just a mess and have no system. After requesting for a refund so that I can buy my son's gift due to their issues the were telling me I need to wait an unacceptable 7-10 working days. Why should I have to abide by their rules if they dont abide by their own processes. I was promised multiple calls backs and received non.