DISGUSTING SERVICE AND TREATMENT!!!

A few months ago I laybyed a Panasonic home theatre system at the Hi Fi Corporation at the Centurion Mall. I made a couple of payments and visited the store on 30/11/2019 with the intention of making my final payment and taking my system home. To my dismay, I was told that they were sold out and would no longer be restocked. No warning, no apology! The sales person offered me my money back, which I declined. I don't want money back, I just want my sound system!! As if that was not enough, the service was appalling. I was shifted from one sales person to another, ignored and spent more than an hour at that shop. The Manager was not in and I was told that I'd be contacted on Monday, that call never came. This Hi Fi corporation is the worst! The staff is ill trained and they had no idea what to do under the circumstances. Really such a disgrace for such a big franchise! And it's not about the money but the principle and them failing to honour their end of the deal.