Disgusting Service

Absolutely appalled at the level of service at the N1 City branch. We bought a TV yesterday. When we got home the coils for the battery in the remote had completely rusted off. I returned to the store and they gave me a new remote after the customer service representative argued with me. When I got home I realized the TV did not connect to Netflix and we had told the store this is what we were buying the TV for. I again drove to the store and they gave me a different brand of TV that was cheaper and I was guaranteed that Netflix would work. When got home, low and behold the TV is not compatible with Netflix. When we bought the new TV we were told we had to pay in R150 to extend the warranty even though the TV was cheaper than the first one. I have now been told that we must buy the new model but that we will have to pay in another R400. It is a complete joke that this is how you conduct business. I have been a client for years and this is absolutely disgusting. I feel like this was intentionally done to force me to buy something that is far more expensive than the TV I initially purchased. This is not to mention the disgusting rudeness of the cashiers at the front who told us to go away for 45 minutes so they could sort out the TV license and upon returning had done nothing. I will never return to this business and you have lost a lifelong customer. The newer model of TV should have been offered to me for the same price as it is now the fourth time I have had to drive in to replace the TV or a part of it and the money won't even cover the petrol. So I sincerely hope that the next person that comes to buy a TV gets better service because otherwise, you are going to go out of business. I am taking this matter further, and I will be making your incompetence known to my social media. One mistake rectified is fine but this is completely ridiculous.