Disgusting Customer Service

Disgusting customer service. I placed an order on the 11/12/2025 and noticed a few days later that the status was still "Processing Order". I enquired multiple times through the chat widget and the customer service rep said that it will be picked up by the courier. I then receive a call on the 17/11/2025 from Hifi Corp telling me that there was a problem with the item. It has been damaged in transit and they will create a new order. I explained that I needed it delivered to my door instead of a pickup. I then messaged the customer service on WhatsApp and they took forever to reply - even after entering the chat and engaging with me. I explained that this was their fault for the delay and they should arrange to rush delivery. The rep blatantly said he cannot do that. I then tried calling the so called customer support number on their website, to which I was placed on hold for 10 minutes. The service is absolutely disappointing, especially since I am a first time customer. No apology and no attempt to rectify the situation as quick as possible.