Disgusting attitude and Service from hifi corp online team

On the 29/11/2019 I placed an online order since they never have stock in the store I was in the order was paid for online and I was told to expect delivery in 2-5 working days so on the following Monday I called to see if there was any progress but nothing I was advised that by later in the afternoon or Tuesday the tracking will be updated so I can he informed on the status but guess what nothing I called Tuesday afternoon and logged a complaint and today I called again and they cannot tell me anything and say that the complaints department will call me no later then today which never happen, I asked what if they dont call then they said call the call centre again which is ok but you wait for over 15mins for someone to answer and gives you no information what's so ever so how does that help, I just want the status and I want my package what is so hard about that.