DISGRACEFUL SERVICE RENDERED BY YOUR STAFF

On the 5th January 2023 at 11h40 I hand over my cellphone back to Westgate Store for a repair "STICKER NO. ***0 REFERENCE NUMBER HF-HISE-*** since the phone was hardly 3 months and already stop functioning completely. No one contacted me as Hlayisanani said until 6 days later I decided to phone the store. She then checked and said that the phone is still at the repairs as per the system, she will make a follow up and contact me. I waited for no feedback from her.

I then received an SMS 2 days later saying my cellphone has been booked for the repairs. I was surprised that after they had my phone for 8 days in their store, they only decided to book it in now. I phoned the contact number ***on the sms, gave them the reference number from that sms HF-HISE-*** and the agent checked and told confirmed that the phone was only booked 8 days later to the repairs and I must take up with Westgate Store.

On the 16th January now full two 2/1 weeks now, no contact from anyone, I phoned the store *** and was told the system is down they can't help me, I must phone on Friday the 20th January.

I phoned today the 20th, I'm being asked for my details and same lady said she'll phone me back. I told her I'm tired of phoning the store and no one is willing to take responsibility and tell me wheres my phone.since Hlayisanani decided not to phone me again as promised, I then decided to phone their centre ***GOT THROUGH TO ZITHEMBI NKOSI WHO IS SO *********** TO EVEN BE THERE...SHE NEVER BOTHERED TO ASK ME ANYTHING NOR MY NAME NOR CONTACT NUMBER NOR REFERENCE NUMBER, SHE JUST TOLD ME SHE CANNOT ASSIST ME "EVEN WHEN I TOLD HER THAT ITS NOT THE FIRST TIME I PHONE THERE, AN AGENT TOOK MY REFERENCE NUMBER I TOLD ME MY PHONE WAS BOOKED AT THE REPAIRS" HOWEVER SHE CARED LESS. SHE KEPT REPEATING "THAT SHE CANNOT ASSIST ME" LIKE A BROKEN OLD RECORD. WHAT WAS WORSE , SHE TOLD ME SHE WILL NOT "TRANSFER ME TO ANYONE" I MUST DROP THE CALL AND PHONE AGAIN!! SHE IS RUDE, NO RESPECT, NO TELEPHONE ETIQUETTE, NO CUSTOMER SERVICE ETHICS...SHE BELONG AT THE BACK TO PACK BOXES SO THAT SHE DOESN'T HAVE TO SPEAK TO NO ONE BUT FIGHT THOSE BOXES. I'VE NEVER FELT SO DISGUSTED BY HER STINKING ATTITUDE