Disappointment

I bought a home theater system in 2016 with insurance finding out later it is life insurance and not cover for the system.The dvd started to show b protection mode and it switches off after a while the music would play again.Then the dvd fell still working and then b protection mode started to show again.Took it to Hi fi coperation customer care and they said the warranty is no longer valid and its neglection****plaining the dvd showed the problem before it fell.They also said I should pay 350rand out of my own pocket to send it away for repair 9500rand later and the store cant assist me disappointed.