Disappointing Service from HiFi Corporation - Unresolved Issue

I am writing to express my deep disappointment with the service I received from HiFi Corporation after purchasing two items online: a phone and a watch. I requested delivery to my husband's workplace, and when the package arrived, his secretary took it in. However, when my husband opened the box, we realized that we had only received the phone, along with someone else's order, and the watch was missing.

We immediately informed HiFi Corporation about the mix-up. They instructed us to return the incorrect package, which we did. However, despite following their instructions, we are still without the watch. Now, HiFi Corporation is asking for proof, such as a photo, questioning the validity of our claim.

At no point were we informed that we needed to document the contents of the packages, nor were we given clear instructions on how to proceed in such a situation. We believed that by returning the other box, they would send us the correct item, but that hasn’t happened. The issue now seems to rest with us, while HiFi Corporation has shown little effort to resolve it.

We paid a substantial amount for both the phone and the watch, yet the watch has still not been delivered. I am very dissatisfied with the way this situation has been handled and hope HiFi Corporation will take responsibility and assist me in receiving the watch.