Disappointing Service. Don't order form them

I've been enquiring about why my parcel is not being delivered for a while now. And all HIFI CORP agents have been saying it is still within turn around time and offering no further assist while the package lays with the courier company they made service of. No one bothered to actually enquire what could be causing the delay. I took it upon myself to contact the courier company Aramex and they have stated HIFI CORP gave them the wrong contact number so they have been unable to reach me. I must contact their store to rectify, I made use of they chat service and the agent closed with chat without acknowledging my query. I've ordered online from Hifi Corp and I am shocked at the service I've received this time around.