Disappointing Service

After numerous calls regarding my online purchase query, I tried calling and personally went in store for some assistance. HiFi Corporation had an online-only promotion for a Sansui 48 inch television for R3499. My Father requested I purchase this for him. The problem I have is that it keeps adding a new TV license to my cart. The online profile is linked to my Father’s credentials yet when I try to load the tv license information on the “My Dashboard” Tab the screen remains blank. When I proceed to the checkout tab it adds a new tv license to my order. Furthermore, an extra R400 delivery charge is added and does not allow me to select the “Click n Order” tab.

What is the point of having an online-only sale when you have so many problems and clearly don’t have the infrastructure to deal with these kinds of sales? I am struggling with this problem since Saturday and the deal ended on Monday. Hi-Fi corporation has a responsibility to their customers to at least try to resolve these kinds of issues immediately. I was advised that you are aware of this issue with the tv license yet nothing is being done! It’s actually pathetic that HiFi is not stepping up on this matter!

Please get someone to fix this problem as I refuse to pay the normal price for a tv that I have been trying to purchase since Saturday already. If this is not possible then I would like to get a rain check or be allowed to pay the online price at one of your branches rather.

I have sent an email to an email address I found on the website, but I still haven't received any response as of yet. I'm really disappointed as I have attempted, on numerous occasions, to purchase the TV online.