Disappointed In Product - No way of Return/Upgrade

I recently bought the JBL 520 headphones from Hifi Corp Online, and the experience has been incredibly disappointing. Order:*** INVOICE NO. : ***

These headphones are shockingly small—so much so that they inflict genuine discomfort whenever I wear them.

I only got the chance to try them this week because I was in the hospital when they were delivered three weeks ago. By the time I could use them, it was painfully clear that their design just doesn't work for me.

What makes it even more frustrating is that I’d really like to upgrade to a larger set. I’m more than willing to pay the difference, and I have every single item that originally came with the headphones.

However, Hifi Corp’s return process is convoluted and lacks any sort of straightforward path for an exchange or upgrade. It’s maddening to be stuck with a product that clearly isn’t suitable, and even more infuriating when there’s no simple way to resolve the situation.

This rigid policy not only fails to consider the comfort and trust of its customers but also leaves me feeling completely abandoned by a brand I once respected.