Disappointed by Poor Service and No Accountability

I ordered a Restonic Barbados Queen Bed Set from HiFi Corporation online on 26 October 2025, with delivery confirmed for 31 October. The bed never arrived, and I had to follow up several times with the call centre. Each time I was told the issue was “escalated,” but no one ever gave proper feedback or updates.

Because of the delay, my husband, our six-month-old baby, and I had to sleep on the floor for several nights. Sadly, our baby developed flu from the cold, and we had to take her to the ER. This has caused unnecessary stress and expense for our family.

We eventually had to buy another bed using the money we rely on for monthly living expenses. When we requested a refund, we were misinformed about the process and later told it would take 7–14 working days, even though HiFi Corporation failed to deliver as promised.

I truly hope HiFi Corporation takes accountability and improves their customer communication and service, especially when their delays have such a real human impact.