Disappointed by HiFi Corp

18/3/26 13:53:21 Pm i placed an order for a bar fridge and an electric frying pan bound to the western cape for my daughter at Uni. I attempted editing the delivery Address to where i wanted the purchase to be delivered not the one i had used previously. Everything seemed in order until i place the order and recieved confirmation that i noticed they had used the previous addresse i had used for collection which was a store in Pietermaritzburg where i stay and not where i wanted the purchase to be delivered. Apon realizing on that same day a few minuted later i made an urgent call to Head office to request them to amend the address on their side and i was informed that they used to do it not anymore, i needed to cancel the order and place it again its policy. I attempted to go to the shop it was going to be delivered to in PMB, to ask them to re route the order only to find that they had moved premises. I had used the option of Buy now Pay later & I was informed that they will refund me in 7working days but i keep getting calls that the order is on route for delivery. I have telephonically cancelled 3 times in that duration and still no refund. I dobt know how they work or when they intend to refund me but i feel like they should amend thet Policy because its not user friendly and try and speed up refunds esp because i had cancelled before the goods left the depot. I feel like their communication needs work between them and us clients as well as between them and delivering companies because when i enquire i keep being told they are waiting for the courier to send good back to the hub and once that has been done i will get the refund. Its almost a month with no feedback or refund.