Did not receive order and when I queried they updated to with customer! Stoked my money! No tracking information no updates! Nothing!! *******!

I purchased a laptop bag from them online in December and never received it. I attempted to log a query with their chat bot and ask for agent it was always not working hours it says an agent will contact me.on 11 Jan I logged query Then suddenly the next day it’s updated to completed and package is with client. From 26 December it said with courier and suddenly 12 Jan it shows delivered. The place of delivery was at my husband work place. He was in the road that day not in the office. He went to find out at reception no package had come through. Furthermore none of us were ever contacted. This package has clearly been ****** but what is more scary is we the customer is not updated given a tracking number nothing. You just go to their website , and it says with courier. Suddenly hificorp has it saying with customer. This is a hifi corp problem. The courier website has no information or history. I was my bag! Or my money back. Such *******! Also if you want to email through their website it makes you choose a store and it does not give you the option of their online store to even log to the correct place.