DELIVERY DISASTER

I wish I looked at the reviews before buying anything from Incredible Connection and Hifi corporation on 29 November I ordered a fridge and two bed from Hifi corporation which I still did not receive!

I ordered it earlier last week Friday morning just after 5am and the delivery period said 2-5 days at 11:45 I got a call from their delivery men saying he is here to deliver my fridge I told him him I’m at work I can only leave at 13:00 I didn’t get any sms or email to confirm delivery on the same day as payment was made he then told me it’s fine he will come back Saturday morning 30 November I asked him where are my beds he said with another drive.

Later that day I got a call the from the manager at incredible greenstone at 16:32 He asked if I did receive my fridge, I said No then explained everything to him. he told me he will mark it as delivered as the driver would bring it the next day… I said no I do not acknowledge getting anything from them that’s nonsense he then told me not to worry he will sort it out.

Saturday morning I called the driver just after 12:00 to ask what time is he coming he then told me someone else has it I should call the store and so I did the manager was not every helpful and asked me if I'm sure it’s not the people from the beds that called me this made me ferocious he then told me he will call the driver then asked me for his number and told me not to wait at home it will come in the week…

I then sent emails to Hifi to complain they said the beds are out of stock and waiting for their supplier and that my order is still in the 2-5 working days delivery turn around time, as soon as the courier has my order they will contact me an hour before coming to deliver

Wednesday afternoon 4 December the manager called me at 14:31 saying my fridge is coming I thanked him then got a call from the delivery guy at 18:49 saying his on his way… two very friendly men arrived I asked them to please help me open the box then saw it’s not the fridge I ordered one told me not to worry I should not touch anything they will bring mine tomorrow then take this one back.

The next day I called the store asked for the manager unfortunately he wasn’t there a very nice lady helped me I then gave her the drivers number and the codes of the fridge at my house she called me back saying she spoke to them my fridge is with another customer they will bring my back and take back the smaller one at my house. I called the driver at 7 asking if he is still coming he said no there’s no time he will come early Friday morning…

The next day I called the store again to inform them I still haven’t received my fridge the manager said he will sort it out. later that day I got a WhatsApp from the driver his at my house to pickup the fridge I then called my daughter and asked her to see if it’s the correct one she said they didn’t bring anything just here to pick up I got angry and told her not to let them take it as they have to bring mine first

I called the store manager and he told me he will call them he called me back saying the other people don’t want to give mine I should just let the delivery men take that one I said no I want the fridge I ordered then they can take this one that is what we agreed on

How do I know that they haven’t used mine i want a new fridge he told me they didn’t use it I asked for prove then they can take it.

A lady called me saying the other customers don’t want to send pictures and that they now want my fridge I was told that they don’t want the delivery men to come inside. I told her I don’t want that fridge they must send me a new one then sort their problem with the other customer.

They then called called me Sunday morning 8 December say my order will be delivered Monday

I called them Monday regarding my order but their manager never answered nor returned any calls