Delivery and customer Service

I purchased a couch from Hi fi Corporation with a confirmed delivery date of 20 December. The delivery did not take place, and there was no communication whatsoever to inform me of any delay.

On 21 December, I contacted customer service to follow up. I spoke to two different agents who advised that the matter would be escalated and provided me with a reference number. Despite this, I received no feedback or response.

I followed up again on Monday, 22 December, only to be told that:

I cannot communicate directly with the warehouse

I cannot change my purchase from delivery to collection

My couch will only be delivered on or before 28 December

This information was never communicated to me proactively. I have had to chase every update myself.

As a result of this poor communication and missed delivery, I am now without a couch during the December holiday period and have been unable to go home or plan properly while waiting for a delivery that did not happen as agreed.

This experience reflects a serious lack of customer service, accountability, and communication.

What I am requesting:

Clear, written confirmation of the exact delivery date and time

Accountability for the missed delivery on 20 December

Consideration of compensation or an alternative solution due to the inconvenience caused

I would appreciate urgent assistance and a proper resolution.