Defy Stove Accessories *******

If I could score a zero or even a minus star, I would do it without hesitation. I bought a Defy 621 stove on display at full retail value almost three weeks ago at Hi-Fi Corporation in Bloemfontein. After I spoke to the sales person and explained that there is no oven racks/shelves in the stove, he reassured me that before they start wrapping the stove up he will insert them for me with the oven ban Defy provides. The Sunday we went to fetch it and at home discovered that he **** to me and there is absolutely nothing in the stove. Called and spoke to the salesperson, he suddenly told me that Defy does not provide display ones with anything inside but I reminded him that I paid full price. After speaking to the supervisor and then the manager, I still do not have any use for the stove without stove shelves and therfore defeats the purpose of having a stove. Either Hi-Fi Corporation employees are *****ing stove shelves or Defy is providing misinformation regarding their products. Sort your people and give me what I paid for.