Defective Products on Special (Devious advertising) and no customer service ettiquette

<p>After returning my defective tv (on promotion) I awaited a call from the branch for feedback since 22/12/2016. None came. I phoned (out of curiosity) to hear that I needed to get a replacement for my 55" Sansui tv (14/01/2017).</p> <p>The tv on promotion did not cover a replacement of the same size and as an aggrieved customer I engaged the Walmer Retail Park Branch Manager (Angela) .</p> <p>She promised to get back to me on 17/01/2017 with feedback regarding my query. I again phoned her on 20/01/2017. She was not returning my calls.</p> <p>Again I went to the store on 21/01/2017 only to hear that she had in no way taken action upon my query.</p> <p> </p> <p>Strangely enough, all the tvs in the repairs department seem to be Sansui tvs. So what does one do with defective stock? Sell them on promotion. When the customer returns itr then sell him a more expensive tv which he/she needs to fork out an additional fee with unbudgeted funds. On every occasion I have vistied this store there were more and more Sansui tvs being returned.</p> <p> </p> <p>I wish to find a resolution for a tv I paid for but do not possess. The slogan "WHY SHOP ANYWHERE ELSE" I hope is interpreted as a warning to any future customers of Hi-Fi Corporation.</p>