**************** at Hifi Corporation Springfield

I went online to buy a TV, a wall mounting bracket, a sound bar and some cables. I then received a notification that I must take certain documents to their shop in Springfield Durban. I put my documents which I was told they will take a few days to process. A few days later I recrived confirmation that everything was approved. I was then told that I will be told when to collect my things. On arrival at their store I was told that I must take insurance for all things, which I wasn't told how much that will cost me. I was made to sign for 2 insurances. 1 insurance I was told that if I have a breakdown of the items I could take them back to the store to be fixed. My under standing is that thia is covered by the 24 months warranty but was forced to take insurance for them. 2 I was also told that I am supposed to have insurance so that in case if I get unemployed the insurance will cover me. Despite my protest I was told it company policy. The next thing was that the woman who was assisting me at the shop brought another man and told me that the man was the one who helped me when I have done everything online. The other thin is that I was told that I am forced to pay for delivery of my items. They said this is because they must come and see where I stay and was told that this was their company policy. Shocking as that was I was then asked by the woman who was assisting me that I will have to buy her chocolate because she was helping me as I wasn't going to get this things. I wish to know if this is how Hifi Corp operates or this was done to me because I am black? Also the fact that up until today I have no records of the contract only the documents that we asked from me were returned to me. I have nothing as proof of purchase and if I can have police come to my house I have no papers for any of the things I bought from them. I have logged a complaint via a telephone and the Indians who've called me have no assisted me at all as they refuse to believe my story. I am now understanding that I will never set my foot at that show again and am warning people not ever get dupped into contracts that they can't see and deliveries that are not required.

I don't want any delivery as I wanted to collect my things but all was refused and told that it's company policy to get staff to deliver for the first time so that they can see where I stay which was denied by the agents who called me from their head offfice.