Damaged item delivered and not willing to replace only repair.

I bought a new Samsung gas/electric stove online and received delivery on the 15th of Dec. When I received the unit and started unpacking I noticed that the unit was damaged on top. It seemed that the unit fell from the delivery vehicle (my assumption as it wasn't secured on the vehicle when delivered). When engaging with Hifi corp it took numerous engagements before they finally fetched the unit for repairs on the 3rd of January. So I basically paid for a brand new stove did not have use of it for almost three weeks and will now get a repaired one back. Very poor customer service I would like to warn consumers not to expect good aftersale service from Hifi Corp at all.