Damaged goods received

On Thursday 01/10/2015 we bought a KIC chest freezer which was on special. On Friday it was delivered at our house and upon our return from work we noticed that the freezer had a dent on the side. I took some photographs and showed them to the customer care assistant HFC Boksburg the next morning and we were assured that the freezer would be replaced on Tuesday 05/10/2015. Today is 09/10/2015 and NOTHING has happened as yet. I am really dissatisfy in HFC Boksburg for not meeting their end of the deal as they were quick to take our money but VEEERRRRRYYYY sloooow in after sales service. I've been trying to phone the whole of today, but no one answers the phone.