Damaged Good. Less than a year

I purchased a Hisense LED 40\ TV on the 11th April 2015 and In November 2015 the TV had a power failure problem. The TV was fixed and I received it at end of December before going on holiday. <br> <br> Now upon my return end of January the remote is no longer working.<br> <br> I called the customer services department on the 1st February 2016 and the consultant advised that i should take a picture of the sensor to check if there is a light and advised I did just that and there is no light.<br> <br> 3rd February 2016 I called in and spoke to Thomas the customer service supervisor, who advised that this means that I need to buy a new remote as a remote has no guarantee and it's considered an accessory. <br> <br> Really???! The remote is in tact, plus now i cant even operate the TV to access other fixtures without the \"Accessory\".<br> <br> It's really unacceptable that I have encountered such problems with a TV that I've had for less than a year. <br> "