Damaged Fridges twice delivered.

<p>On black Friday, 25th Nov 2016, I purchased a DEFY DF422 side by side fridge from Hi-Fi Corp online. 28th my order was confirmed. Roughly a week after the purchase the item was delivered.</p> <p> </p> <p>It stood in my garage unboxed for awhile but once I unboxed it it was clear the item was damaged or manufactured completely with poor standard as there were warped panels, the display panel was hanging on the inside, unable to pop back into place due to the completely warped fridge body. </p> <p> </p> <p>The most disturbing thing though, was a hunk of metal protruding from the seal on the freezer side door. I immediately called Hi-Fi and spoke to Cheslin, who is in charge of online. Without hesitation he sent a new fridge and took the old one. This time, with the delivery company, we unboxed the item and noticed the exact same hunk of metal in the door. I have never seen this on any other fridge or freezer in my life. Clearly, this is a manufacturing defect. The freezer door also has a large scratch on it, as evidenced by the delivery company.</p> <p> </p> <p>I called Cheslin again to explain, I insisted they send a DEFY rep out to inspect. This was two weeks ago. I have called repeatedly to find out when this rep is coming. I never receive any follow up calls, and now am fed up with this poor service from both Hi-Fi and DEFY. I paid for a new item, undamaged, and I paid for delivery. I want the service I did not hesitate to pay for. Had I taken two weeks to pay I would not have received a fridge at all.</p> <p> </p> <p>Between Hi-Fi and DEFY I want this issue sorted out by Friday 30th December 2016 or I am going to lodge a consumer complaint against both companies. I have tried calling Hi-Fi today with no answer, twice, phones just ring.</p>