Customers beware - ********* service from Hi-Fi corporation

We purchased 5 TVs for our church from the Amanzimtoti Branch

At the beginning of October two TVs stopped working and we called the branch to lodge the fault

By 17 October we had no response and so followed up only to be told there was no record of our fault. The fault was therefore only logged on 17 October

Despite our explanations for urgent assistance as our venue had been booked for functions we were informed the technician could only attend to on 21 October

On 21 October the technician did not pitch up and there was not even the courtesy of communication from hi fi corporation

By 29 October still no communication or attention necessitating our follow up again. Despite the number of calls made to the branch requesting to speak to the manager we did not even get a call back from manager. The staff member dealing with our complaint eventually arranged the technician to come out early November.

Shockingly the technician arrives without even a ladder and duly left. We were then informed that we need to remove the TVs from the bracket, which we did and this was personally supervised by myself and church members.

In the meantime all our requests to the staff member for escalation to the manager was simply ignored.

The TVs were eventually collected on Tuesday 12 November. At the time of collection no problems with the tv screen were pointed out or documented.

A day later when we followed up with the technician we were then informed that the one tv screen is cracked. Both hi fi corporation and it’s service partner have been trying to shift the blame to us, which we firmly refuse to accept. We cannot be held responsible for how the tv was transported or handled after being uplifted. We were also notified that the technician should have duly inspected the tv before upliftment.

It’s now almost 1.5 months and this issue is not resolved.

We even logged a complaint on the group customer help portal and to date except for an acknowledgement of the complaint we have not had the courtesy of their contact.

We were promised call backs by the manager on Wednesday last week and our tv being returned before the weekend. Once again false promises

In the meantime the church has had to pay over R3500 to hire screens for booked functions because of the pathetic service and unacceptable time lag

We are now exhausted with the run around and the last straw is being notified that the cracked tv will be returned in that condition tomorrow

We have never encountered such ********* and pathetic customer service before