Customer service goes a long way.

So I bought headphones as a birthday present for my daughter on the 20th of October a day before i had to leave for a work conference. Came back and found out they never worked. Couldn’t make time till today to go back to the store. Went there today to return them and the service from staff was appalling. First I was told they had a 2 week policy for refunds so I’m not getting MY MONEY back, then told they didn’t have gift vouchers so I had to chooses something in store today. When I voiced that I will not waste MY MONEY on choosing something I never intended to buy in the first place, everyone suddenly didn’t know how else to help me 🤦🏽♀️. As you probably guessed it, I immediately asked for management 💆🏽♀️, only to be met with the manager now says you can have your refund 🤷🏽♀️, he or she didn’t even come to talk to me and reassure me this was an error , or it’s the way they do things but will do this for me for whatever reason made them change their mind. Just like that my problem miraculously dissappeared. And now people are scurrying to get my order reversed. 1st,I appreciate my refund is getting processed. What i hate is how staff literally just stood there and looked at me expecting me to do as they said otherwise I was on my own. No one offered to see how they can help me another way. It was we don’t have vouchers, get something else or leave. This is not CUSTOMER SERVICE. And you can do better. Hifi is always my first choice when I need electronics, but after this and the numerous other dissappointing encounters I’ve had in the past which I did, I can’t say this will still be the same.