Customer service

Good day... please help me regarding this matter with the abour cossing branch...

We bought a sound system last year march and it stopped working recently... we went to Query instore.. spoke to 2 african Assistant that work in the department and they adviced that the system is still under warranty we must come back with the police afidavite stating when we bought it ، what happened to it and that we missed placed the slip and the box.. how ever we had a proof of purchase that you get when you lay buy...

Following day we went there as adviced buy the shop Assistant with the sound system... an indian lady at the customer service assisted us we told her our problem and asked if she will be able to assist and she gladly said yes and confirmed that the goods are still under warranty.. she even got us the slip from the systhem and explained all the terms and conditions of taking the radio in for repairs she then recieved a call and left us there and came back over 15min later telling us that the system has a 1 year warranty so she wont be able to assist us anymore... as confused as we were... we asked for proof from the store... she brought us googled information and we asked for the stand that has the information and warranty displayed for customers but she couldn't provide..

We then left the radio in store hoping that if we call their head office someone will assist us... but no one is willing to provide help...it has been over 2 weeks.

Please assist.