Customer Service at its worst

<p>I purchased an ipad from Hi-Fi corp on credit and not only did the sales consultant add an extended warrenty that i did not ask for but after 3 months of settling the account they have not responsed to the email I sent regarding the paid up letter. They never answer their phones at the JD Group and when you do eventually get a hold of them after holding for 10 mins at a time, the cobnsultants are usless and unhelpful. All i want is a paid up letter and for my records to be updated at ITC. They are good at sending promotional sms's about stupid specials but when it comes to serving their customers its not a priority to them. How they are still in business is beyond me. </p>