Customer service

Went to hifi corporation in Cresta yesterday to open an account and I was told that accounts have a specific time to open and that after 4pm they don't open account due to their system, today when I go there again the same is the same,no-one attends to you until you ask them for assistance, they sit behind their desks and some stand by the pay area with no assistance ,it's quite dissapointing as this store is new in the centre and at game we have never experienced such disgraceful service, even today when I went in to enquire or even open an account,it was not helpful going there ,are they trained? Do they know customer service?