Customer 'NO' care

On Monday 7th December I logged a call for a brand new Hisense fridge that I received the previous Friday. The water dispenser does not work and I required the hinges to be swopped over so I can open the fridge door the other way around. ***

After a week of waiting for feedback and the call going through to Hi-Fi Corp Fourways, I have sent two emails today alone to which I have received no feedback.

I would like the fridge returned and a new one delivered with the additional hinges as the process of getting replacement parts is already a week old with no progress.

I am unable to use the drawers in the fridge or the freezer entirely due to the door, I also have a water dispenser that I cannot use.

Please get back to me on this matter, if not I will try contact you on your social media platforms as email clearly does not work.