Customer complain for defy Fridge

I bought a fridge from the HIFI Corporation Bloemfontein store on the 30th of March (Sunday) and paid for delivery. They promised to deliver the fridge the next business day, which was Monday, but that did not happen. I kept calling to find out what the problem was, and they kept saying their driver was not in town. This continued for a week, and as a result, the food I bought that week went rotten, as I had been promised that my fridge would be delivered on Monday.

Realizing that my food had gone to waste, I hired a car for R400 to go get the fridge myself. They promised to refund me the delivery money I initially paid, but I still haven’t received it. A few days after receiving the fridge, I realized the water dispenser was leaking, and not only that, but the fridge was malfunctioning. The top part of the fridge was also freezing, which caused most of the food I had put in there to spoil, as some of it wasn’t meant to be frozen. This led to more wasted food.

I called them to let them know, and they told me to bring the fridge back to the store. This would mean I would have to hire another car for R400 to take the fridge to the store and another R400 after it is fixed, while I still haven’t received the refund for the initial delivery. I told them that was not possible, and they said I should come to the store to book the fridge for repairs, as 14 days had passed. I did that, and they told me a technician would come to repair the fridge at my flat. Since then, they have been silent, and when I called, they kept saying they would call me back in 5 minutes but never did. They also put me on hold for 30 minutes with no one answering.

This has really affected me, and I have lost a lot of money as a result.