Customer care... where?

I purchased a hi-fi system at Hi-fi corporation at Mall@ Carnival, only to find out that the display unit was the only unit in store. I purchased the unit non the less as it was a bargain. I purchased a few more things so I paid R350 for the goods to be delivered at my place. After connection I realised that the remote that was given to me was incorrect, now I have to go back to the store with the whole system and rectify their mistake. Now that is the S**T that I dont like, I didnt pay for delivery so I cant travel with a heavy load using public tansport. I guess all they really care about is the sale and their profit margins.