Complaint Regarding Uncommunicated Delivery Fee and Withholding of Tablet

I would like to lodge a complaint regarding my tablet, which is currently being kept by the technicians because they are requesting a payment of R250 for delivery.

I was not informed beforehand that there would be an additional delivery charge of R250. Had I been made aware of this cost upfront, I would NEVER have sent or left the device there.

I am therefore concerned that my tablet is being withheld until this unexpected payment is made. I request that this matter be investigated and that I be provided with a clear explanation as to why the delivery fee was not communicated to me in advance ASAP - as my child is soon starting assessments and needs her Tablet!

I would appreciate the prompt release/delivery of my tablet and a resolution to this matter. HIFI Corporation has the worst stuff their customer service is pathetic and horrible. This is my second complaint and they did not resolve the first complaint.