Complaint: Defective Fridge and Poor Customer Service

I purchased a fridge online from Hi-Fi Corporation on Friday, 28 November. The fridge was delivered on Sunday, 30 November. Upon opening, I immediately noticed visible defects near the water dispenser.

I logged a call for a return and requested a replacement fridge. I was informed that the warehouse would contact me within 24 working hours (effectively 3 days) to arrange collection. This turnaround time is already unreasonable, but to make matters worse, no one has contacted me at all.

I am extremely disappointed with the poor customer service and lack of urgency in resolving this matter. I paid for a new fridge in good condition, and I expect Hi-Fi Corporation to honor that by replacing the defective unit without further delay.

A very disappointed customer. Ref No ***