Complaint

I’m disappointed with how my online order has been handled. I ordered a washing machine online and my delivery address was accepted during the ordering process. Days later, I received a call from the Polokwane branch saying they cannot deliver because of the distance, yet afterwards I still received an SMS saying my order would be delivered.

This back-and-forth communication is confusing and could have been avoided if HiFi Corp clearly stated on the website which areas are not covered for delivery before customers place orders. It would have saved both your staff and customers time and frustration.

I believe customers should be informed upfront about delivery restrictions instead of finding out days after placing and processing an order.