Complaint

Good Day I purchased a Hisense Microwave from the Cornubia store In January 2022. Last week a staff member was using the microwave & when she opened the door the glass that she placed her food had cracked in half. I called the store & was told to bring in the microwave & the glass which I did. Upon arrival I went to the reception area & explained the situation. The lady was very rude & told me to go to Customer care which I did. I again relayed my story & was told I need to speak to the Manager, I was surprised to learn that was the same lady from reception. She informed me that there is nothing she can do..& need to replace the glass. I then explained that this microwave is new & they need to send it to Hisense to check if it has a heating problem. I can replace the glass but what if the problem recurs. They refused to entertain my query. Their customer service is absolutely pathetic. This is the last time I will ever support them. They got a dont care attitude & its shocking for a big Company to employ staff with this attitude.