Complaint

Dear Sir/Madam,

I hope this message finds you well.

I am writing to express my deep disappointment with the service I have received at your Rustenburg branch. In March last year, I purchased a 55” Skyworth TV from your store. Unfortunately, the remote control recently stopped working, and my efforts to get assistance have been both frustrating and unsuccessful.

On my first visit, I was told the remote was working when tested in-store and was advised to try again at home. On my second visit, I was informed that I needed to pair the remote via Bluetooth. I followed the instructions, but the issue persisted. I was then advised to bring my ID since I had misplaced the original slip, so that I could be assisted further.

On my third visit, after multiple unsuccessful attempts, I brought the TV with me. Due to time constraints and work commitments, I kindly requested that the process be handled while I returned the following day to collect both the TV and the slip.

Today, I returned to the store early and waited patiently to be assisted. I was informed that the process would take time and that I needed to be patient as other customers were being assisted. I even notified my workplace that I would be late. After waiting for over an hour and being told the manager was busy with finance matters, I was eventually informed that they could not assist me. I was also told that because I paid in cash, it was difficult to trace the transaction, despite me providing a QR code and the TV box still having your store’s sticker.

I find this level of service extremely disappointing, especially from a well-known franchise. I believe more effort could have been made to assist me, particularly given that all I requested was help retrieving a copy of my slip — something that should not take multiple visits over several days.

As a customer, I feel disregarded and frustrated by this experience. I trust that this complaint will be taken seriously and that I will receive the assistance I need, as the TV itself is now experiencing issues and I will require the slip for further support.

I look forward to your prompt response and a resolution to this matter.