Complaint

I took my TV back to the store because it would not switch on. I spoke to a Customer Care Consultant and we couldn't come to an agreement then I requested to speak to someone senior.<br> <br> A lady by the name of Levona Lambert came to attend to my query. She was extremely rude, undermining and judgmental. Everything she said or came out of her mouth was so offensive and sarcastic. <br> As I was trying to explain to her the problem the TV has and my frustration as far as their policy is concerned. She closed her ears with her fingers and left the room without excusing herself or saying anything to me. <br> She came back and she was just plainly rude and telling me that I scare her she doesn't trust me, that I must back off because she doesn't know what I'm capable of.<br> <br> I was simply stating or expressing my frustrations with regards to the policy and the unfairness towards me. She spent most of the time analysing what I was saying and kept telling me how unsafe she felt in my presence instead of attending to my query.<br> <br> I felt like was a ******** and very undermined in the manner in which she spoke to me. She never came up with a solution to my problem but was rude and sarcastic.<br> <br> UNPROFESSIONAL