COMMUNICATION IS POOR OR NON EXCISTING

I BOUGHT A FRIDGE FROM THEM IN DECEMBER AT THE END OF JAN I CONTACTED THEM TO LET THEM KNOW THE FREEZER PART IS "OVER FREEZING" SENT THEM PHOTOS AND ASKED THEM TO PLEASE ASSIT IN THIS MATTER THEY LET ME KNOW THE CALL WAS LOGGED AND IT TAKES 24 HOURS FOR RESPONSE I HAVE NOT HEARED ANYTHING FROM THEM AGAIN THEY ARE NOT RESPONDING ON ANY OF MY EMAILS THIS IS TERRIBLE CUSTOMER SERVISE AND I WOULD NOT RECOMMEND OR USE THEM AGAIN I WOULD RATHER SUPPORT GAME OR MAKRO