1 reviews | Active since Feb 2011
Clayton Msomi not willing to help with any queries
I am battling to get a order placed to have a memory card. It is listed on the site (Kioxia Exceria MSDHC 128GB R299 Product Code ***). This I cannot get done. I am trying to have it delivered to the store in the centurion mall. But the web site says that it is not available for pick-up or delivery.
Why would you even list it in your site if it is not possible, I also tried with several other Micro SD cards (sandisk and others) but no luck.
Then I tried the whatsapp chat, forst the bot could not even under stand anything, then at last I get thorough to the most arrogant and incapable agent Clayton Msomi, who gave me this utterly arrogant answer, amount others, and I quote : "Please advise what would you like me to assist you in regards making an online order", I then asked to talk to a manager and got this special answer: "Please advise how can I assist you in making an order online?" I then posted the message I got from the web-site, and got this rtesponse from Clayton Msomi: "No we do not assign items to stores you can order online and if the is stock it will be delivered at preferred address".
He then further assisted with this message: "Please note I do not create orders for customers you need to purchase online" All this while it is not possible to place the order on-line.
I wonder how I will do in my business if i treat my customers like this? I have still to get in touch with a manager, because Clayton Msomi work unsupervised at Hifi corporation.
So how would they have stock to deliver to me but not their own store?
I dont want to pay R75 for delivery if I go to the mall on a regular basis?
How arrogant is this Clayton Msomi?
"Acting like he is helping me by asking me "Please note I have asked how would like me to assist you ? "
I asked to have the item sent to the store, THEIR OWN STORE, and I asked for a manager, I till have to get any of these. An hour later. Really, is this the best you have at HiFi corporatrion?
So how would they have stock to deliver to me but not their own store?
I dont want to pay R75 for delivery if I go to the mall on a regular basis?
How arrogant is this Clayton Msomi?
"Acting like he is helping me by asking me "Please note I have asked how would like me to assist you ? "
I asked to have the item sent to the store, THEIR OWN STORE, and I asked for a manager, I till have to get any of these. An hour later. Really, is this the best you have at HiFi corporatrion?