Chat Bot Mentality ZERO customer service skill

Placed the order on the 24th

No follow up.... " ready to pick " that's all it says, agent could not pick up my order via order number.

After giving the Billing and shipping details: All I get is:

The order is delayed as delivery is 3-6working days, status is still on ready to pick. Please allow us to log a complaint on your behalf. Once the complaint has been logged you will receive a reference number via email. Within 24hrs of the complaint been logged you should receive a favorable response. If you have not yet received any response after the 24hrs, please feel free to come back online and ask for me so that we can follow up on the complaint for you.

It is litrely like they don't give a **** about the order but they have your money all ready. The idiot corresponding on the chatbot has the brain capacity of a bot PERIOD

I simply asked what is the status on the order that's all.

JD COMPLAINTS: ***