Broken Products

I purchased a fridge and stove on 14 FEB 2020 which was delivered on 22 Feb. I found that the fridge had no light and the stop damaged.

I went to N1 branch and requested a delivery for new items on 25 Feb 2020 to which I was assured it would be done.

I work in Stellenbosch and needed to ask someone to wait at my place today for the delivery. This morning Muneer called them whatsapped asking for pics.

He then said delivery tomorrow. I indicated to him that there won't be anyone tomorrow since I already asked for today.

He then said N1 does not have a say and I indicated to him that he should make contact with N1 as I clearly asked if today would work and was assured it would.

Such unprofessional service and I am grossly unhappy at the fact that I have to sit with broken products and won't have someone to assist me again.