BROKEN DISHWASHER WITH RIDICULOUS SERVICE

REF: HF-GRUN-***, CALL WAS MADE ON 30TH OCT TO COME OUT AND SEE WHY MY DISHWASHER DOES NOT WORK. BD HECHTER - CUSTOMER. ON THE 01ST NOV 2019 SOMEONE CAME OUT TO SEE THE PROBLEM AND SAID HE NEED TO ORDER A PART. WILL LET US KNOW WHEN THE PART ARRIVES. TODAY IS 7TH NOV - HAVE NOT HEARD FROM ANYONE. WE PHONE BOKSBURG HIFI SERVICE DEPT. LERATO IS NOT THERE. TRIED SPEAKING TO HER COLLEGUE - HE SAID HE WILL GET BACK TO ME - STILL NOTHING FROM HIM SINCE THIS MORNING. I THEN PHONED AGAIN AND THE STAFF SAID HE IS ON LUNCH AND I NEED TO PHONE BACK LATE. THEN I WANT TO SPEAK TO MANAGER - CAROLINE AND SUDDENLY SHE CANT HEAR ME SPEAK ON THE PHONE. I AM SO IRRITATED THAT THEY ARE USELESS AND NOT HELPFUL. NO ONE IS COMING BACK TO US ABOUT THE REPAIR.

WHAT MUST WE DO FOR A RESPONSE - ABSOLUTELY PATHETIC SERVICE!!!!!!