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archie S
1 reviews | Active since Aug 2015
02 Sept 2015, 14:54
Breach of contract
I BOUGHT A KELVINATOR 14KG TWIN TUB ON 2013/08/01 AND IT HAD A TWO YEARS GUARANTEE. THE MACHINE BROKE 4 TIMES, 3 TIMES WAS ON SPINNER, AND LAST TIME IT BROKE ON THE SPINNER AGAIN WAS ON JUNE 2015. IT WAS REPAIRED, A PART WAS EXCHANGED AND IT ONLY WORKED FOR A FEW DAYS. I LODGED ANOTHER COMPLAIN BUT THIS TIME IT WAS REPORTED TO KELVINATOR. I PHONED KELVINATOR AND THEY SAID I MUST PAY. THE HISTORY OF THE MACHINE AND THE SERVICE IT GAVE ME WAS NOT A PLEASANT ONE. MY GUARANTEE WAS ON UNTIL 31/07/2015. SO WHY MUST I PAY FOR SOMETHING WHICH IS UNDER GUARANTEE? FOR ANY APPLIANCE THAT CAN BE REPAIRED 3 TIMES ON THE SAME PART SHOULD BE EXCHANGED
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Replies (1)0
Replies (1)Hi-Fi Corporation's replyOfficial
02 Sept 2015, 15:06Hello archiesibiya,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 719863.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 719863.
Thanks and kind regards,
Customer Resolution Center
Hi-Fi Corporation's reply02 Sept 2015, 15:06
Official
Hello archiesibiya,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 719863.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 719863.
Thanks and kind regards,
Customer Resolution Center
