Brandon, Sharnace, Nicole(Worst customer experience)

I have never experienced such a bad encounter with a purchase ever. I bought sunglasses online and within a day it was delivered. Immediately after receiving it I ordered another pair which after submitting the order, it was the wrong item. I called into their call center: ***and spoke to Sharnace/Charnace(supervisor) who told me that she will contact warehouse and advise if the item can be changed and call me back. The whole afternoon passed without receiving a call from her. The next day I called in and spoke to Nicole who apparently reports to Sharnace who said she will find out from her about the order and call me back then she didn't call back either, this is after I told them that I need those glasses as its a gift for a birthday. After numerous calls I landed up to a very rude/disrespectful Brandon who told me he wont put me through to manager then hang up the call when I asked to speak to Denver(Manager to Sharnace). I would like to put it on record that Sharnace, Nicole, Brandon are the worst and untrained people to be in a customer environment and because even when you tell them that one of Hifi Corp executives are good friends with, they said go ahead and report it.

Eventually I called again and spoke to Mishka and Yushra whom combined made an effort same day for me to get the delivery same day. I will right a separate review about them as I don't want to take away the shine from them with this 1 star.