Brand new damage freezer

I bought a deep freezer at hifi corp online on the 22 of November and received it on the 25th unfortunately I was not home and I had my boyfriend sign for it as I had to work. When I got home I wanted to have a look at the freezer, apon father inspection the unit has dented (the dents pretty big and visible)under there foam protection wrap. I then filed a complaint to have the unit replaced to no avail I've been pushed from online to wear house to kic to n1 city no1 at hifi is willing to help sort this out. When I was referred to kic, hifi corp ask them to do a repair HOW TO YOU REPAIR DENTS and also A REPAIR ON A BRAND NEW ITEM? This still isn't sorted and it was been 3 weeks ive supp**** them with photos of everything but they are still dragging their feel their is no customer service after they have your money.