LB
Lizelle B

1 reviews | Active since Nov 2015

29 Nov 2015, 06:37

Black Friday -online

I went online on Friday morning to purchase my items. The website gave me the option if I would like to collect the goods in- store which I selected. I actually received a confirmation email which I could print my order that stated that I can collect, only to be told that I had to purchase on - line.<br> Why did you still give the consumer the option on the website of paying in store if they knew that it will not be possible. They new they could block that section of the website but they have not, which tells me they just wanted to fool their clients. <br> I even tried to call their on line service helpline, which was actually not working (very convenient if you ask me)<br> It is not fair towards me and knowing there is many consumers that experienced the same.<br> Why did I receive a confirmation order??? <br> I have no faith in HI FI...

0
Replies (1)
Hi-Fi Corporation
Hi-Fi Corporation's reply30 Nov 2015, 11:13
Official
Hello lizelle1775,

Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our attention and we will revert with feedback soonest.


Your reference number is 721786.



Thanks and kind regards,

Customer Resolution Centre.