Black Friday Explora 2 Fully Installed

Order no: ********** 19 Complaint no: ********** 619

I placed and paid for the Explora 2 Fully Installed package during black friday on 24 November 2017. I since only received the decoder, no 80cm dish and no installation voucher. I also reported this to Hi-Fi Corporation on Tuesday 5 December 2017. I since received a few calls from the call centre including an instruction to phone DsTV to provide them with my decoder serial number in order to obtain my installation voucher. DsTV kindly advised me that they are not able to help me. Hence I am in possession of a decoder fully paid for including installation that I cannot do anything with. To me this is unacceptable. I requested the call centre of Hi-Fi Corporation to arrange that the decoder delivered to me be collected and that a new decoder including the 80cm dish AND the installation voucher be delivered before 15 December 2017. I really need this to be done before the start of the festive season with family arriving etc. I would appreciate feedback as soon as possible.