Black Friday Blues at Hifi Corporation

The worst customer service from all levels of staff. I purchased a TV set for my parents online as they are old and don't understand how to do so. I received an email on the 29 November advising me that the unit has been delivered. I called the online team ***and they confirmed it had been delivered and will raise a query. I later called back to the online team to only find out that the unit was not delivered and they will attempt delivery during the week. On the 4th of December I made a call to the online team again who referred to me the PMB Manager who assisted and said latest 6 December the unit will be delivered, on the 7 December I called back to the PMB Manager who followed up and came back and said they require the TV License I then told her the TV was purchased on behalf of my parents and I will get them to bring it to the store which was done. On the 8th of December I get a call from the Durban Branch telling me that I don't have a valid TV License I explained to the lady once again that the TV set was purchased on behalf of my parents... Please can she assist me with going online and changing the details and she tried, however got the Marketing Manager or Director from the Head office to contact me and WOW I was thrown off my feet to the bad attitude and extremely poor customer services provided by a Senior representative of the company. He could not even answer my questions? How does an old person that does not understand how to use a computer apply online? The attitude I received was as if he was the customer and purchased a product from me... What happened to customer is king? Assist the customer and provide the best service possible... I had requested that the TV set be cancelled and my money be refunded to me I also advised that I will revert to hello peter etc. He has even asked me how did the order go through online without a valid TV license , like really how must I know do I work for Hifi Corp? And he said that is fine. Really this is a total disappointment, my first ever experience of purchasing online and my last ever purchase from Hifi Corporate.