1 reviews | Active since Jan 2013
Big brands don't care about the consumer
Myself and my fiancé went to HiFi Corp Woodmead Yesterday, in search of a new TV. After browsing for some time we settled on the Toshiba 75" that they have on special. The salesman Prince was very helpful and courteous.
Our one requirements was that the unit be delivered today, Sunday(as there is no one home during the day) and this was confirmed over and over by quite a few individuals, even when we went to pay. We were informed that they had no idea what time it would be, as it is a Sunday, yet we were assured that it would be done during their operation time of 09h00 to 14h00. Just before 10h00 I decided to call and check up, as we had no communication from them as yet. Four phone calls later and having been put through to the manager Thebhogo(I apologize if it is misspelled) twice with no answer, I spoke to Joy and left my number for him to contact me. Yet nothing. I then proceeded to contact the help desk and laid a formal complaint. Herewith too I had asked that there be a follow up after 12h00, as I was sure that it was loadshedding by the store. I was assured that I would receive and e-mail and sms with the reference number and that it would be attended to. The sms my fiancé did receive, yet no email and no further feedback. By 13h00 we spoke to the store and asked again for an update. We were told that the driver was on his way and would be calling us no later that 13h30. By 13h45 we called the shop again and was now told that the unit had to have been collected in Kempton, but he was on his way to us.
It is now 19h09 and we have no TV.
How is it the people no longer have integrity and or honor in what they do ?
For a manager to not call back a customer or not to ensure a commitment that was made(with him present) was fulfilled ?
More so for a help desk that has receive a formal complaint and also committed to ensure that this commitment was honored to not do their utmost to get it done ??
How am I to trust anything that HiFi Corp has to say if their words have no action and I as the consumer, is left without , except for the money that is out of my account ??
Could someone from head office please give me a call and actually explain or justify this uncouth behavior to me.
Tell me if my claim/reaction is unfounded or if this IS actually acceptable to your company standards.
Regards, Renier Pieters
I received a call from a RSS Yesterday, merely to advise me that he acknowledges the complaint and that the delivery is being arranged.
Yet he, is not from this region, just merely stepping I to assist.
I then asked him what of the frustration, inconvenience, disregard , inconsideration shown towards me as the client, why is that not being addressed ? He was not aware of this, funny how that is....
I was promised the actual RSS would contact me and get everything resolved today.
At 12h00 I again called the HELP DESK and enquired, as I haven't been conducted by ANYONE AS USUAL.
I was told that she would follow up and revert back to me by 14h30.
I then receive a call from Mastercare shortly thereafter to enquire as to when I would be home for them to come deliver. I informed the gentleman that the arrangement was that the unit be delivered after 17h00, as there is no one home during the day(as my initial requirement I had stated). He said that he does not deliver at that time and would speak to his manager and then call me back.
This is completely distasteful and appalling conduct and to ask, WHEN WILL IT STOP AND HOW CAN SUCH A HUGE COMPANY TURN A BLIND EYE TO THIS ?
I received a call from a RSS Yesterday, merely to advise me that he acknowledges the complaint and that the delivery is being arranged.
Yet he, is not from this region, just merely stepping I to assist.
I then asked him what of the frustration, inconvenience, disregard , inconsideration shown towards me as the client, why is that not being addressed ? He was not aware of this, funny how that is....
I was promised the actual RSS would contact me and get everything resolved today.
At 12h00 I again called the HELP DESK and enquired, as I haven't been conducted by ANYONE AS USUAL.
I was told that she would follow up and revert back to me by 14h30.
I then receive a call from Mastercare shortly thereafter to enquire as to when I would be home for them to come deliver. I informed the gentleman that the arrangement was that the unit be delivered after 17h00, as there is no one home during the day(as my initial requirement I had stated). He said that he does not deliver at that time and would speak to his manager and then call me back.
This is completely distasteful and appalling conduct and to ask, WHEN WILL IT STOP AND HOW CAN SUCH A HUGE COMPANY TURN A BLIND EYE TO THIS ?